In the fine jewelry industry, maintaining the integrity and beauty of every piece is essential. For retailers, having a trusted repair partner ensures that customers receive the highest level of care, craftsmanship, and attention to detail.

At Gaia Gold and Diamonds, we provide jewelry repair services designed specifically for jewelry retailers. Our process is efficient, transparent, and built around the quality standards that define our brand. Here’s a closer look at what retailers can expect when working with us.


Jewelry Repair Services

At Gaia Gold and Diamonds, we handle nearly every type of repair, restoration, and maintenance service for fine jewelry. Our experienced jewelers work with gold, diamonds, and other precious materials, using advanced techniques and tools to ensure every piece is restored to perfection.

Our services include:

  • Ring resizing and reshaping

  • Stone tightening and replacement

  • Prong and setting repair

  • Chain and clasp soldering

  • Polishing and refinishing

  • Rhodium plating and re-plating

  • Custom alterations and restoration work

Whether you’re sending in a delicate engagement ring or a bold statement necklace, our skilled craftsmen approach each repair with precision and care.


Streamlined Drop-Off Process

We’ve made our wholesale repair process as simple as possible for retailers. All repairs are dropped off directly at our atelier in Montreal, where our team assesses each item upon receipt. After a thorough inspection, we provide an estimate outlining the scope of work and associated costs before any repairs begin.

This ensures full transparency, allowing retailers to communicate confidently with their customers about repair timelines and pricing.


Turnaround Times and Rush Orders

Our typical turnaround time for wholesale jewelry repairs is approximately two weeks, depending on the complexity of the work. We understand that retailers often face time-sensitive situations, which is why rush services are available when possible.

Turnaround for expedited requests varies depending on the type of repair and the materials involved. Our goal is always to balance efficiency with the highest level of craftsmanship.

 

Quality Inspection

Before any piece leaves our facility, it undergoes a quality control inspection by our senior jewelers. We carefully examine each repair to ensure structural integrity, aesthetic quality, and a flawless finish.

This final review is an essential step in the Gaia Gold and Diamonds process because we know that when you return a piece to your customer, it represents both your brand and ours.


Communication and Pick-Up

Once the repair is complete and has passed inspection, You are notified immediately that the item is ready for pick-up. Our team ensures that each piece is securely packaged and ready for return to your store.

We believe clear communication and reliability are the foundation of strong retail partnerships. That’s why we keep our process straightforward and consistent from start to finish.

 

Why Retailers Trust Gaia Gold and Diamonds

Retailers choose Gaia Gold and Diamonds for wholesale jewelry repairs because of our commitment to quality, craftsmanship, and service. We combine decades of technical expertise with an understanding of what jewelry retailers need most: reliability, precision, and trust.

When your customers bring in a cherished piece, you can rely on us to handle it with care and return it looking like new.

 

To learn more about our wholesale jewelry repair services, or to schedule a drop-off, contact Gaia Gold and Diamonds today. We’ll make sure your repairs are handled with the same quality and attention to detail that define every piece we create.